Shipping & Delivery
Effective Date: September 9, 2026
Thank you for choosing OrenjiBox. We understand the excitement of receiving your selected decorative accessories. This Shipping Policy explains our order handling procedures, estimated delivery periods, and fulfillment arrangements to provide a clear and reliable shopping experience.
1. Order Processing Time
After your payment has been confirmed, our fulfillment team begins preparing your order through product verification, packaging, and shipment arrangement. Order preparation generally requires up to three (3) business days before the package is transferred to the carrier.
Orders submitted during weekends or public holidays will begin processing on the next available business day.
2. Standard Shipping Information
After dispatch, international shipments generally require approximately 10–20 business days to reach the destination.
OrenjiBox provides a standard international shipping fee of $5.99 USD for eligible destinations.
Delivery estimates are provided for reference and may vary depending on destination conditions, carrier operations, and other external factors.
3. Unexpected Delivery Delays
Although we make reasonable efforts to ensure timely delivery, certain circumstances outside our control may affect shipping schedules, including:
- Customs inspections or clearance procedures
- Severe weather events
- Public holidays
- Transportation interruptions
- Increased carrier demand
We appreciate your understanding if delays occur due to these situations.
4. Shipment Tracking
Each dispatched package includes tracking information. Once your order leaves our fulfillment facility, a Shipping Confirmation email containing your tracking number will be sent to your registered email address.
You may use the tracking information through the following service:
- Tracking Network: www.17track.net
Please note that tracking updates may require several days after shipment before appearing online, depending on carrier system synchronization.
5. Separate Package Deliveries
If your order includes multiple decorative accessories from our Bohemian Coastal, Meaningful Charms, or Daily Accessories collections, products may occasionally be shipped separately based on inventory availability and fulfillment efficiency.
When multiple packages are created, each shipment may include its own shipping confirmation email and tracking number.
6. Order Changes & Adjustment Requests
Requests to modify an order are time-sensitive. If you notice an error with your shipping address, contact information, or product selection, please contact our customer support team as soon as possible, preferably within 12 hours after completing your purchase.
Please email support@orenjibox.com with:
- Your Order ID and registered email address.
- A clear explanation of the requested modification.
While we will make reasonable efforts to assist, changes cannot be guaranteed after the order has entered shipment preparation.
7. Failed Deliveries & Uncollected Packages
If delivery cannot be completed because the recipient is unavailable, the local courier may leave a notice or hold the package at a designated collection location.
Customers should contact the local carrier directly to arrange redelivery or pickup when required.
OrenjiBox may not be responsible for packages returned or abandoned due to incorrect shipping information or failure to collect the shipment within the carrier’s required holding period.
8. Shipment Delay Requests
Before contacting our support team regarding delayed shipments, please review the following:
- Tracking Review: Check the latest tracking activity to confirm whether the package is still moving through the delivery network.
- Further Assistance: If there has been no tracking update for more than seven (7) consecutive days, please contact our customer service team with your Order ID and relevant shipment details for further review.
9. Lost or Missing Packages
We understand concerns regarding missing deliveries. When a shipment issue is reported, our team will review available tracking information and communicate with the carrier when necessary.
- Lost During Transit: If the carrier confirms that the package has been permanently lost during transportation, OrenjiBox will review the case and provide an appropriate resolution, which may include a replacement shipment.
- Delivered Packages: Once tracking records confirm successful delivery to the address provided during checkout, delivery responsibility is generally considered completed. If a package cannot be located afterward, customers should first check with household members, neighbors, building management, or the delivery provider.
10. Shipping Locations & Fulfillment
- Delivery Areas: OrenjiBox provides international shipping to supported destinations. If shipment is unavailable due to regional restrictions, carrier limitations, or legal requirements, our support team will contact you and arrange an appropriate solution.
- Fulfillment Sources: Orders may be prepared through different fulfillment locations or trusted supply partners depending on product availability, destination, and shipping efficiency.
11. Shipping Terms & Responsibilities
By placing an order through OrenjiBox, you acknowledge and agree that:
- Estimated Delivery Periods: Shipping timelines are estimates and do not represent guaranteed delivery dates.
- Customs Charges: Customers may be responsible for customs duties, import fees, VAT, or other charges imposed by destination authorities unless otherwise stated.
- Shipping Information Accuracy: Customers are responsible for providing complete and correct delivery information. OrenjiBox may not be responsible for delays or failed deliveries caused by inaccurate information provided during checkout.
Customer Support Desk
For questions regarding shipping, delivery status, or order tracking, please contact our customer support team:
- Brand Storefront: orenjibox
- Corporate Structure: MOHUOPINGMS INC
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Registered Address: 614 Grant St
Denver CO 80203
US - Official Inbox: support@orenjibox.com
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Client Hotline: +1 925-325-8293