Return & Refund Policy

Effective Date: September 9, 2026

Thank you for choosing OrenjiBox. We are committed to providing carefully selected decorative accessories and maintaining reliable customer service standards. If you experience an issue with your order, please contact our support team at support@orenjibox.com and include your Order Number and the email address used during checkout. Please review our after-sales guidelines below.

1. Final Sale Policy

All purchases made through the OrenjiBox website are considered final. We do not generally accept returns or exchanges for reasons such as personal preference, style changes, or ordering the wrong item.

Exceptions may apply only when:

  • The product arrives with a confirmed manufacturing defect.
  • The wrong product is shipped due to a fulfillment mistake.

2. Product Issues and Delivery Damage

Each item is carefully reviewed before shipment. However, if an accessory from our Bohemian Coastal, Meaningful Charms, or Daily Accessories collections arrives damaged, defective, or different from the item ordered, please contact our customer service team as soon as possible.

To ensure your request can be reviewed, please inspect your package after delivery and submit your claim within seven (7) calendar days from the confirmed delivery date.

Please send your request to support@orenjibox.com and include:

  • Your Order Number and the email address associated with the purchase.
  • A detailed explanation describing the damage, defect, or incorrect item.
  • Clear photos or videos showing the issue with the product or package.

Our support team will review the submitted information carefully. Each request will be evaluated individually. Depending on the circumstances, available resolutions may include a replacement item, partial refund, or full refund.

3. Refund Processing

If a refund is approved as the appropriate resolution, the approved amount will be returned to the original payment method used during checkout.

Refunds generally appear within 7–12 business days after processing. The actual timing may vary depending on your bank, card issuer, or payment provider.

4. Exchange Policy

OrenjiBox does not provide standard exchanges for different designs, colors, styles, or alternative accessories based on customer preference.

Replacement items are only considered when the original product has been confirmed as damaged, defective, or incorrectly shipped through our official review process.

5. Unauthorized Returns

Please do not send any products back to our headquarters or fulfillment locations without receiving prior authorization from our customer support team.

A return or replacement request must first be submitted and approved through our official support process.

Packages returned without authorization may be refused, and OrenjiBox will not be responsible for any loss, refund request, or replacement claim associated with unauthorized returns.

Contact Our Support Desk

If you have questions about our refund process or need assistance with a product issue, please contact our support team:

  • Operating Brand: orenjibox
  • Corporate Entity: MOHUOPINGMS INC
  • Headquarters Address: 614 Grant St 
    Denver CO 80203
    US
  • Customer Support Email: support@orenjibox.com
  • Direct Telephone Line: +1 925-325-8293