FAQs
Welcome to the OrenjiBox Support Center. This section provides helpful information about our ordering process, shipping details, and after-sales support. If you need further assistance beyond the information provided below, please contact our customer service team at support@orenjibox.com and include your Order Number and the email address associated with your purchase for faster assistance.
Purchasing & Billing
Q: How can I apply a discount code?
A: To use an eligible promotional code during checkout, please follow these steps:
- Select your preferred decorative accessory and add it to your shopping cart.
- Proceed to the checkout page.
- For Mobile Users: Tap the order summary section to expand the checkout details and locate the discount code field.
- For Desktop Users: Find the discount code section on the checkout page and enter your promotional code.
- Click Apply and confirm that the discount has been reflected before completing your payment.
Q: What payment methods are accepted?
A: OrenjiBox uses secure payment processing services. Available payment options may include:
- PayPal
- Major Credit and Debit Cards (Visa, MasterCard, American Express, Diner’s Club)
- Digital Payment Methods (Apple Pay, Google Pay)
Available payment methods may vary depending on your location and checkout availability.
Q: What is the shipping fee?
A: We provide a standard international shipping fee of $5.99 USD per order. Shipping costs may vary slightly depending on your destination or current promotional offers. The final shipping amount will always be displayed during checkout before you complete your purchase.
Shipping & Delivery
Q: Do you offer international shipping?
A: Yes. OrenjiBox provides international delivery to supported regions through our fulfillment and logistics network. Orders from our Bohemian Coastal, Meaningful Charms, and Daily Accessories collections may be shipped from different fulfillment locations depending on inventory and destination.
Q: How long does delivery usually take?
A: After your order has completed processing and has been shipped, standard international delivery generally takes approximately 10–20 business days.
Q: How can I track my order?
A: Once your package has been dispatched, you will receive an email containing your tracking number. You can use this information through available parcel tracking services to view the latest shipment updates.
Q: Why has my tracking information not changed?
A: Tracking updates may require 24–48 hours after shipment to appear in the carrier system. For international deliveries, it is also normal for tracking information to remain unchanged temporarily while packages are transferred between facilities or transported across regions.
Q: Why did I receive my items in separate packages?
A: Orders containing multiple accessories may sometimes be shipped separately to improve fulfillment efficiency. If your items are sent in different packages, each shipment may have its own tracking number and may arrive at different times.
Order Updates & Cancellations
Q: Can I change my shipping information after placing an order?
A: Address or contact information changes should be requested as soon as possible. Please email support@orenjibox.com with the subject line:
Urgent: Address Change
Please include:
- Your Order Number
- The email address used during checkout
- The updated shipping information
Note: Once your order has entered processing or has been transferred to the shipping carrier, changes may no longer be possible.
Q: Can I modify my order after payment?
A: Order changes may be possible only during a limited processing period. Please contact support@orenjibox.com immediately with the subject line:
Urgent: Order Change
Include:
- Order Number
- Checkout email address
- Details of the requested changes
Requests can only be completed if the fulfillment process has not yet started.
Q: Can I cancel my order?
A: Cancellation requests may be accepted before the order enters processing or shipment preparation. Once an order has been processed or marked as shipped, cancellation may no longer be available. Please contact support@orenjibox.com as soon as possible if you need to request a cancellation.
After-Sales Support
Q: What should I do if my accessory arrives damaged?
A: We apologize if your order arrives damaged. Please contact support@orenjibox.com and provide:
- Order Number and purchase email address
- Clear photos or videos showing the damaged item
- A photo of the shipping label on the original package
Our support team will review your request and assist with an appropriate solution.
Q: What if my product has a quality issue?
A: OrenjiBox is committed to providing products that meet our quality standards. If you believe your accessory has a manufacturing issue, please contact support@orenjibox.com with:
- Order Number
- Description of the problem
- Clear images showing the issue
Our team will review the information and provide assistance.
Q: What should I do if I received the wrong item or something is missing?
A: If your order contains an incorrect product or missing item, please contact support@orenjibox.com with:
- Order Number
- A photo of the item received, if applicable
- Details of the missing product
We will review your request and work toward an appropriate resolution.
Account & Notifications
Q: I did not receive my order confirmation email. What should I do?
A: Please check your spam, junk, or promotional email folders first. If you still cannot find your confirmation, contact support@orenjibox.com with the email address used during checkout, and our team will assist you.
Q: Why have I not received tracking information?
A: Tracking details are usually generated after your order has completed processing. If you have not received your tracking number within the expected timeframe, please check your spam folder and then contact our customer service team at support@orenjibox.com for further assistance.
Contact Our
- Brand Name: orenjibox
- Operating Company: MOHUOPINGMS INC
-
Corporate Address: 614 Grant St
Denver CO 80203
US - Support Email: support@orenjibox.com
- Customer Hotline: +1 925-325-8293